Shipping policy

How long does it take to produce my item?

Production time for our items take an average of about 3-7 business days before they are shipped out. Please see individual product pages for specific production times.

Every custom designed product is printed on demand and goes through a quality check process. In the event a product doesn't pass the quality check process, it will need to be re-printed and may take longer than the estimated time above.

With regards to COVID-19, there are currently delays in production and shipping due to the reduced workforce because of safety and lock down procedures. Islander Baby is not responsible for these delays as they are not in our control.

When will I receive my tracking number?

You will typically receive your tracking number in 5-7 days after production is completed. Your tracking number takes about 3-5 days to fully update with tracking information after we send it to you.

Due to delays caused COVID-19, tracking information has been delayed for much longer than usual. This is due to the backlog in shipping at all our shipping carriers. They will start to show updates as the package is processed. Islander Baby is not responsible for these delays as they are not in our control.

How long will it take for my order to arrive?

Domestic (US) Deliveries

On average, deliveries to the continental US take about 2-4 weeks after production has completed. Most domestic orders are received within 3 weeks after shipping date. Please refer to each product page for specific delivery information.

International Worldwide Deliveries

Deliveries to locations outside of the continental United States can take about 2-7 weeks after production has completed.

Please note that some items may arrive sooner. Please see individual product items for specific shipping timeframes.

**Due to the popularity of certain items, shipping times may take longer than the estimates above. During the holiday season or high peak season, shipping times may take longer than estimated.

Delivery time estimates for orders placed during the months of November and December will only apply to orders using Express Shipping.

** All other orders placed with light or standard shipping will not be eligible for replacement or refund due to missed holiday deliveries.

Will my items all arrive in one package?

Items may arrive in separate packages as they may be produced and completed separately. Every item is made on demand and may be shipped from our fulfillment centers.

What about shipping delays?

Islander Baby is not responsible for shipping delays such as customs delays and are not responsible for any customs taxes or duties. We are not responsible for any lost, stolen, or damaged shipments, including incorrect addresses provided by the customer or the customer failing to receive/claim their shipment. The customer assumes all responsibilities of claims made with the shipping carrier and all fees/taxes/duties incurred on the shipment.

In the event that the package is lost, we will do everything in our power to ensure that a replacement is sent to you. Please note that a package is not considered lost until at least 60 days has passed since the expected delivery date. Please contact us directly if your products have not arrived within the delivery times specified on each product listing.